KATELYN MCCALLION
SENIOR REPORTER
The popular breakfast chain Tim Horton’s has recently done what every fast-food chain, retail or any customer service based business has dreamed of; they have banned a complaining customer. A man named Jimmy Craig, a paramedic and a volunteer firefighter from New Brunswick, has been banned from two stores for his constant complaining about the chain’s decaffeinated coffee.
Craig had complained on several occasions that the coffee tasted burnt, according to the Toronto Star. The owner of the two stores banned Craig for life after he allegedly became aggressive with the staff. Craig is currently in talks with his lawyer to see if can over turn the ban.
All this and the man drinks decaffeinated coffee.
To anyone who has worked a crappy part-time job dealing with miserable customers all day, this is literally a dream come true. Incidents like this happen all over the country and it leaves the employees feeling angry and frustrated.
I’ve worked in a popular retail store for the last two years and often fantasize about banning customers, especially those who decide to complain over the cost of a five-dollar shirt.
Case in point, I work as a cashier and have had two customers (on separate occasions) who have almost climbed over the counter to reach me. Both of these customers were arguing with me over the price of a piece of clothing. It’s unclear of what their intentions were, but I’ve never been so thankful for the security guards. It’s pretty scary when you have customers freak out like this, and it makes the idea of banning customers more appealing.
I sympathize with the staff of fast-food chains who have to deal with a constant stream of complaining customers. Yes, the staff at the Tim Horton’s made a mistake with Craig’s coffee. News flash, they are human and it happens. This isn’t a new concept and yet people freak out over the smallest, most insignificant things.
Often I feel like walking to the customer having their morning tantrum and telling them to relax and take a deep breath, because at the end of the day it’s only coffee.
customers are more abusive in their cars i dont know if its road rage or its that they are cowards and feel safer in their cars . ALL U COMPLAINERS OUT THERE PLEASE REMEMBER THE GUY AT WINDOW DIDNT MAKE YOUR DRINK HE IS THERE TO TAKE YOUR MONEY AND GIVE U YOUR STUFF ,SOMETIMES HE TAKES ORDERS TOO !!